"Because your Image, Artifacts and Actions Speak"


What are the Cultures of your Customers ?

Progressive employers celebrate their Employee’s & Customers cultural diversity. .. In Canada we take pride in our multicultural expression.  In The Greater  Toronto  Area over 140 languages and dialects are spoken with more than half of its population born outside of Canada. Considering the above…… how are business adjusting to its customers cultural diversity ? Several major….

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Happy Employees = Happy Customers

Poor Employee Morale = Poor Customer Service !  There are two types of customers within each company, the internal and the external customer. An Organization will seldom keep one happy without the other being happy. If external customers are not happy with your service it’s difficult for your internal customers to be happy, and if….

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Seek 1st to Understand your Customers.

A significant way towards customer loyalty is through the process of “understanding your customers”. Customer satisfaction will help to bring customers to your company, however customer loyalty is the key to customer retention. Pursuing customer satisfaction is like pursuing mediocrity, it’s by commitment to continuous pursuit of customer loyalty that you and or your company….

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Building Relationships through Appreciation

Are there another ways to build and maintain relationships than through Appreciation? Your spouse, your friends, your co-worker, your boss, your customers, your neighbours, your service providers …. are PEOPLE !   …. And one thing all people seek is Appreciation. Appreciation of their: Culture Time spent with you. Work. Appearance. Passion Resilience Pain Accomplishments. Show….

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