Don’t deny It…”Your name is music to your ears”
Your name is music to your ears.
My friend; my buddy; my man; my dear;
Usually no passion is resonated, when addressed by any of the above “titles”,
How do you respond to your name? How do you feel when you are called by your first name? We all feel more connected to the person who called us by our name (when said in a calming tone ).
This goes both ways, if you are a customer, the service provider will go the extra mile if you look at his /her name tag and call his /her name. As service a rep, your customers will also feel connected to you when you address them by names.
Nametags allow your customers and also employees in different departments to build a sense of camaraderie faster.
One’s name is a representation of one’s identity. It’s ones personal brand.
Your name is the most important word in the universe to you. Regardless of where your thoughts are, you will turn your head promptly to someone that uttered your name.
“Your name is music to my ears”, most of us have said this to that special person at least once in our lives. Let’s be real, “your name is music to your ears” and if this is true, calling your customers by name is music to their ears.
In retail, most customer use a credit or debit cards for payment and usually their names are inscribed on these cards. On returning the card, take a glance at the name on the card and say thank you by name. If you are not comfortable with the pronunciation ask, how do you pronounce your first name? The customer will be impressed by your interest.
In serving diverse customers, being culturally adaptable will give you an advantage over one who’s not adaptable. Addressing your customers with a title before their names is better in some cultural environment where eldership is of prominence, wherein most North Americans regardless of age or position are comfortable being called by first name in many European and Eastern culture, a title before the name is usually more appropriate.
Relationship rules…. You are loyal to your hairdresser, your dental hygienist, your doctor, your mechanic foremost because you like them and next because of the work they do. If this is true, then how are you working on your likability?
Start by addressing customers, friend and associates by their names, its music!
Lee Miler teaches the unique and valuable differences across cultures and ethnicity, and will share his experiences and encourage your staff to engage in interactive discussions. He will explain the do’s and don’ts of ‘Customer Service in a Diverse Community’.
In businesses today customer
satisfaction Loyalty is extremely necessary for an organization’s overall success. Allow Lee Miller to show you, along with your internal and external service staff how to develop Diverse Customer Loyalty. The ‘Serving Diverse Customer Workshops’ can be done in 1 or 2 hours, depending on your requirements, and can be customized to meet your internal and external customer (staff and patrons) needs.
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